Card Sorts as Way to Learn How Users Search/Categorize

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I read a really interesting article by Amanda Etches titled, “Know Thy Users: User Research Techniques to Build Empathy and Improve Decision-Making,” in Reference & User Services Quarterly (vol. 53, issue 1, Fall 2013, page 13-17) that included a description of card sorts to see how users categorize info and how they might search. I thought it might be something the UXS might use sometime.

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